We believe in treating the whole person, not just the diagnosis. Our interdisciplinary team includes psychotherapists, social workers, psychiatrists, and psychologists working collaboratively to provide evidence-informed, deeply human care. 

Here, you’ll find the resources and support to do your best work — and the freedom to shape your clinical practice in a way that feels authentic to you. 

We’re growing — thoughtfully — and looking for clinicians who bring expertise, curiosity, and genuine care to their work. 

About the Role 

Our Administrative Care Team is the first point of contact for patients and a key part of keeping our clinics running smoothly. This role can be based in Hamilton or Mississauga.  

You’ll support daily clinic operations, patient intake, scheduling, and billing while delivering a professional experience. We’re looking to connect with professionals who value operational efficiency.  

Key Responsibilities 

• Answer phones, emails, texts, and faxes promptly and professionally 

• Complete patient intake consultations and appointment booking 

• Optimize practitioner schedules, including coverage and changes 

• Manage billing and payments (direct billing/WSIB/HCAI experience is an asset) 

• Coordinate with insurers, medical offices, pharmacies, and external providers 

• Support office operations, supplies, and basic IT troubleshooting 

• Maintain a clean, organized, and professional clinic environment 

Performance Expectations  

• Timely response to patient communications 

• Accurate and efficient billing and documentation 

• Strong schedule utilization and rebooking rates 

• Intake conversion and patient retention 

• Consistent adherence to clinic protocols and service standards 

Qualifications 

• 2+ years in healthcare administration, clinic operations, or a similar role 

• Strong organization, attention to detail, and time-management skills 

• Professional, clear communication style 

• Ability to thrive in a fast-paced environment 

• Experience with EMRs (Jane App strongly preferred) 

• Proficiency in MS Office; CRM experience (e.g., HubSpot) is an asset 

• Flexibility to work evenings and weekends as needed 

Why Join BeWell? 

• Collaboration & Support: Regular consultation, supervision, and team connection — you’ll never feel isolated in your work. 

• Clinical Growth: Ongoing professional development, leadership pathways, and opportunities to help shape new programs. 

Compensation 

BeWell Health Centers offer a range of competitive compensation consistent with your level of credentialing. This role will be a permanent full-time role.